Mayor Adams, Commissioner Mayuga files lawsuit against national floors direct for deceptive practices

New York City Mayor Eric Adams and Department of Consumer and Worker Protection (DCWP) Commissioner Vilda Vera Mayuga have announced a significant lawsuit against National Floors Direct, a flooring company accused of nearly 2,500 violations of consumer protection laws.

This legal action comes after an extensive investigation prompted by numerous complaints from frustrated customers detailing predatory and deceptive business practices.

The lawsuit alleges that National Floors Direct has been exploiting consumers through a series of misleading advertisements, including false claims of “free next day flooring installations.”

Instead of timely service, many customers experienced repeated delays and rescheduled appointments, leaving them in limbo without the products or services they had paid for. When these consumers attempted to cancel their contracts due to these delays, the company reportedly refused to issue refunds, exacerbating their frustrations.

Mayor Adams emphasized the importance of fair business practices, stating, “Renovating a home is one of the biggest investments a New Yorker will ever make, and consumers deserve honest service. With this lawsuit, we are sending a clear message: we will not tolerate businesses that take advantage of working-class New Yorkers.”

Commissioner Mayuga voiced similar sentiments, highlighting the impact of National Floors Direct’s alleged misconduct on the community. “Their deceptive practices have left dozens of New Yorkers out of thousands of dollars because of shoddy workmanship or outright refusal to provide services,” she said.

The lawsuit details disturbing accounts from consumers, including one individual who had to sew together a carpet installed by National Floors Direct due to unraveling shortly after installation.

Another consumer faced the distressing situation of needing to replace newly installed flooring after just six months due to peeling and uneven surfaces. Unfortunately, both customers were denied refunds or remediation for the issues caused by the company.

In addition to seeking consumer restitution and civil penalties, the lawsuit also calls for the suspension or revocation of National Floors Direct’s Home Improvement Contractor license, which is required for any business conducting home improvement work exceeding $200 in New York City.

DCWP officials are urging any consumers who have been misled or harmed by National Floors Direct to file a complaint online, reinforcing their commitment to holding predatory companies accountable.